Free 48-Hour Delivery
FREE
A tracked 48-hour delivery service is included with your order as standard.
Delivery and Returns
Shipping and Returns
Fast, straightforward delivery and simple returns. Everything you need to know about receiving or returning your Cool Cartridge order.
24-Hour Upgrade
£1.99
Need it sooner? Upgrade to our 24-hour delivery service for just £1.99 where available.
30-Day Returns
30 DAYS
Unopened and unused products can be returned within 30 days of delivery.
Delivery
Free tracked 48-hour delivery is included with Cool Cartridge orders as standard.
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Our standard tracked service is provided at no extra cost.
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A faster 24-hour delivery service is available for £1.99 where available.
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Tracking details will be provided when they become available.
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Products within the same order may occasionally arrive separately when dispatched from different UK stock locations.
Please note
Delivery timeframes are estimates rather than guarantees and may occasionally be affected by circumstances outside our control.
30-Day Returns
Changed your mind? You can return unwanted products within 30 days of delivery.
Unopened Products
Unwanted products can be returned for a refund provided they are unopened, unused and in a resalable condition.
Opened Products
We do not accept opened or used products for change-of-mind returns unless the product is faulty.
Ordered the wrong product?
Contact us before opening it. We can help check compatibility and make sure you have the correct product for your printer.
Please contact us before sending a return so we can provide the correct return instructions. Once an eligible return has been received and checked, we'll arrange the appropriate refund.
Faulty, Damaged or Incorrect Products
If something isn't right with your order, contact us and we'll help put it right.
If a product arrives damaged, is faulty or isn't what you ordered, please get in touch with our team.
Opened products can still be returned where there is a genuine fault. Depending on the issue, we may first help with troubleshooting or compatibility checks before arranging a return.
Where a return is required, we'll provide the appropriate instructions and arrange a replacement or refund where applicable.
Your statutory rights
Nothing in our returns policy affects your statutory consumer rights.
Need Help With Your Order?
Not sure which product you need, have a delivery question or need to arrange a return? Our team is here to help.